Support
Talk to us before you request
Questions about timing, what to bring, accessibility, or group fit? Send what you need and we’ll point you in the right direction.
Common questions we can help with
- Which items are included vs. not included
- What to wear for the planned activity
- Accessibility notes and suitable alternatives
- Group size fit and pacing expectations
- How to choose a preferred date
Fastest way to get help
Use the request form on the home page and include your questions in the message. That way, we can respond with the most relevant details for your date and group.
Prefer a quick checklist?
Start by sharing your preferred date and travelers count, then add any packing, accessibility, or schedule notes.
We review availability and respond with the next steps. Timing can vary depending on your date and group size, but you’ll hear back with a clear answer.
Yes—reach out with your updated preferred date and we’ll see what options are available. If you already have a confirmation, we’ll guide you through the adjustment process.
That’s exactly what the message field is for. Share accessibility needs, schedule constraints, or anything your group should be aware of, and we’ll respond with the best-fit guidance.